As soon as you make your purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. Please contact us immediately if you don’t receive any email after purchase with your order number and we will review your order history to find a solution as soon as possible.

Domestic shipments sent by JNE, and global shipment sent by DHL. Maison dé Aile will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.

If you have any questions, please contact us on whatsapp (click here) During the launch of collections or public holiday, we may proceed high demand concentrated in a few days, it is possible that deliveries may be delayed.